Terms and Conditions

Financial Conduct Authority

The following companies are authorised and regulated by the FCA for credit broking activities;

  • Roadside Motors (Armagh) Ltd
  • Roadside Motors (Lurgan) Ltd
  • Roadside Motors (Moneymore) Ltd
  • Edwin May Ltd

You can check this on the Financial Services Register by visiting the FCA  website, https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.

About our Finance Services

We are a credit broker and not a lender. We can introduce you to a selected panel of lenders and their finance products. We are not an independent financial adviser. We may provide information and recommendations on finance products based on your personal circumstances. However, you are under no obligation to take our recommendation, and it is your responsibility to decide whether a finance product is suitable for your needs.

We do not charge a fee for our services.

Whichever lender we introduce you to, we will typically receive commission from them, either as a fixed fee or a fixed percentage of the amount you borrow.

The commission we receive may vary between lenders and products. However, this commission does not influence the interest rate you will pay. Our aim is to secure finance that is suitable for your needs and circumstances from our panel of lenders.

The amount of any commission or other remuneration we receive from the finance provider will be disclosed to you before you enter into the finance agreement.

 

Complaints

If you have a complaint in respect of merchandise, service, finance or insurance, please contact the Site Manager at the relevant Roadside Group Company;

OR

If we are unable to resolve your complaint within 3 days;

  1. We will write to you acknowledging your complaint and advise when you can expect to receive a final response (which will be no longer than 8 weeks)
  2. We will investigate then write to you within 8 weeks with a final response.
  3. If you have a finance or insurance complaint, and are dissatisfied with our response, you have the right to refer to the Financial Ombudsman Service (details below)
  4. If you have a merchandise or service complaint, and are dissatisfied with our response, you have the right to refer to the Motor Ombudsman Service (details below)

Financial Ombudsman Service

Set up by Parliament, the Financial Ombudsman Service is the UK’s official expert in sorting out problems with financial services.

If we are unable to resolve your complaint, you may have the right to refer it to the Financial Ombudsman Service. If the Financial Ombudsman decides someone has been treated unfairly, it has legal powers to put things right.

This service is free of charge.

You can find out more about the Financial Ombudsman Service at http://www.financial-ombudsman.org.uk/contact/index.html

Telephone 0800 023 4 567

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

MOTOR OMBUDSMAN SERVICE

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading (CTSI)-approved Codes of Practice.

Thousands of businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

You can find out more about the Motor Ombudsman and the dispute resolution process by downloading a consumer guide at https://www.themotorombudsman.org/motor-ombudsman

Telephone 0345 241 3008* (option 1).

The Motor Ombudsman

71 Great Peter Street

London

SW1P 2BN